So you have an accurate history of employment and some things to consider separating you from the pack. The next thing I like to look at is after completing about four or five bullet points for each job. I look to review the things that have had the largest impact. What are your long term goals and what is the next job you are looking for?
Again for the next job you are looking for things work in a similar manner.
Find a target job description. I will review a few statements to review which might have more impact.
a. Distribute and re issue keys to guest rooms, process all payment types credit/debit, cash and/or check
b. Run daily shift reports and authorization forms for future reservations and partner with the accounting dept. to resolve any late or disputed charges
c. Assist the Rooms Controller as well as program keys prior too guest arrival for flawless check in to, to include room blocks for groups in house.
When I read a. as a bullet point the question is how is distributing keys to guest rooms impacting customer service? How is processing all payment types credit/debit, cash and/or check impacting your job performance? How much money are you responsible for over the course of 24hrs? How much does this equate to over the course of a month, year? How many upgrades were sold? I look at each of these bullet points as an opportunity to extend a personal impact on the operations.
I would ask similar questions for b. When running daily shift reports and authorization forms for future reservations to resolve any late disputed charges? How much are you running on average? How far back do you typically have disputed charges if this information is available? Do any of the customers return as a result of how you handle these disputed charges. I look at disputed charges as a function of revenue or expenses. If you can compare the amount you save the company in comparison to what you are processing you can paint a picture of how much of an impact your work is contributing.
When I look at bullet c. there seems to be criteria for a flawless check in. Find out the criteria again this is an opportunity to measure how you are impacting the business. Average out how many check- ins you do for a shift, week, month, and yearly. Then find out how many of those are flawless. Do the room blocks save the company money or increase the likelihood of customers returning? This is another opportunity to put numbers to the work you are doing.
Okay now that, you have several bullet points with numbers to go with them. Just my guess but the area with the largest impact is going to be how much money you are transacting on a daily basis processing payments is going to be a large number when you figure out how much it is over the course of a year. But, I would definitely choose the bullets with the largest impact.
Understanding these questions are going to make things easier to have a conversation when you are interviewing for that next job. For example you would now know how many people or groups on average you would be processing per day. How does the new job compare? If you have been working with the accounting department you probably understand how often there are disputed charges and what they consist of how does your prospective company handle these situations? What constitutes a flawless check in at your prospective company? Are there any leaders at the prospective company with flawless check-ins?