So you have an accurate history of employment and some
things to consider separating you from the pack. The next thing I like to look
at is after completing about four or five bullet points for each job. I look to
review the things that have had the largest impact. What are your long term goals and what is the
next job you are looking for?
Again for the next job you are looking for things work in a
similar manner.
Find a target job description. I will review a few
statements to review which might have more impact.
a. Distribute and re issue keys to guest rooms,
process all payment types credit/debit, cash and/or check
b. Run
daily shift reports and authorization forms for future reservations and partner
with the accounting dept. to resolve any late or disputed charges
c. Assist the Rooms Controller as well as program
keys prior too guest arrival for flawless check in to, to include room blocks
for groups in house.
When I read a. as
a bullet point the question is how is distributing keys to guest rooms
impacting customer service? How is
processing all payment types credit/debit, cash and/or check impacting your job
performance? How much money are you
responsible for over the course of 24hrs? How much does this equate to over the
course of a month, year? How many upgrades were sold? I look at each of these
bullet points as an opportunity to extend a personal impact on the operations.
I would ask similar questions for b. When running daily shift
reports and authorization forms for future reservations to resolve any late
disputed charges? How much are you running on average? How far back do you
typically have disputed charges if this information is available? Do any of the
customers return as a result of how you handle these disputed charges. I look at disputed charges as a function of
revenue or expenses. If you can compare the amount you save the company in
comparison to what you are processing you can paint a picture of how much of an
impact your work is contributing.
When I look at bullet c.
there seems to be criteria for a flawless check in. Find out the criteria again
this is an opportunity to measure how you are impacting the business. Average
out how many check- ins you do for a shift, week, month, and yearly. Then find out how many of those are flawless.
Do the room blocks save the company money or increase the likelihood of
customers returning? This is another opportunity to put numbers to the work you
are doing.
Okay now that, you have several bullet points with numbers
to go with them. Just my guess but the
area with the largest impact is going to be how much money you are transacting
on a daily basis processing payments is
going to be a large number when you figure out how much it is over the course
of a year. But, I would definitely
choose the bullets with the largest impact.
Understanding these questions are going to make things
easier to have a conversation when you are interviewing for that next job. For example you would now know how many
people or groups on average you would be processing per day. How does the new
job compare? If you have been working with the accounting department you
probably understand how often there are disputed charges and what they consist
of how does your prospective company handle these situations? What constitutes
a flawless check in at your prospective company? Are there any leaders at the
prospective company with flawless check-ins?
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